Frequently Asked Questions
Q: What makes Essante Worldwide different from other companies?
A: Essante Worldwide differs from other natural herbal supplement companies in several ways. For starters we are a company based upon fact not fiction. The ingredients we use to create are supplements are found in nature and in some cases have been certified by outside laboratories to verify authenticity of product. We believe in creating quality products and educating the consumer about ingredients used in our products. We offer a 100% satisfaction guarantee on all of our products. We believe in giving back to nature and have implemented company programs and policies to achieve that goal. It's all about living smarter, better, and healthier!
Q: Do I need a prescription to purchase your products?
A: No. Our all natural herbal products are not considered drugs, thus you do not need a prescription. We do recommend you contact your physician or primary care provider before adding any supplements to your diet.
Q: Will my insurance cover the cost of your products?
A: Because our products are not prescription drugs; they are not covered by most insurance plans. If you have a question about what is or is not covered by your health care provider, you should contact the health care provider directly.
Q: What is the shelf life of your products?
A: Our products have a shelf life of 2 years from the date it is manufactured. Products should be stored in a cool, dry place - 15 - 30° C (59 - 86°F). You should also protect the products from heat, light, and moisture.
Q: How do I place an order?
A: Orders for our products can be placed in 2 ways via telephone or via internet. You may call our home office number: (602)595-7560 and place your order with one of our customer service representatives. You may also order online by clicking on the Order Now button. Your order will be placed via a secure website to ensure that the information you provide is protected.
Q: How do I receive my order?
A: We ship all orders via FedEx™. Orders completed before 4:00 PM EST will be processed for shipping that day. Orders completed after 4:00 PM EST will be processed for shipments going out the following business day. Saturday and Sunday shipments are not currently available, all orders placed on weekends and holidays will be prepared the next working business day.
Q: When will I receive my order?
A: Depending upon the shipping option you choose, you can have your order within 7-10 days. Orders placed on Friday after 4:00 PM EST will be scheduled for delivery on the following Monday.
Q: Can I return my order?
A: Yes. Your satisfaction is GUARANTEED! We are so confident you will be satisfied with our products that we offer a 100% money back guarantee on your initial order. Please read the statement below:
I understand that if I am not completely satisfied within the first 30 days of receipt of my initial order, Essante Worlwide, will upon my written e-mail request, refund 100% of the amount charged to my credit card less the cost of shipping, and I understand that there will be a 20% shipping and handling fee deducted from the amount refunded. Further, I agree to return, at my expense, any unopened product. prior to my refund being issued. I further understand that I may cancel my order by :00pm EST, of the date of order. For orders placed after 4:00pm EST, I may cancel my order by :00pm EST of the following day. I realize that if I have mistakenly provided an incorrect address, and the order was shipped to that address, I will be charged on my credit card an address correction fee of $15.00.
Q: What are your privacy and security policies?
A: Essante Worldwide is committed to keeping the information you provide private and secure. Our on-line ordering system uses the latest technology to prevent fraudulent use. Any attempts of fraudulent use will be reported to the proper authorities.
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